If you do not comply with this obligation and the goods are thawed or spoiled, the full invoice amount is still due. For DPD, a corresponding note must be clearly visible. Note: You as a customer are obliged to guarantee acceptance of your ordered goods during this period - either by you personally or possibly by a neighbor. All fresh items in an insulated shipping container with sufficient cooling. To ensure that every frozen product arrives safely and optimally chilled, all frozen products are carefully packed by hand in a high-quality, reusable Styrofoam box. If you do not choose this express shipping option and the goods thaw or spoil, NikanKitchen is not responsible for quality problems during transport. If you do not select this shipping option and the goods thaw or spoil, NikanKitchen is not responsible for this and the full invoice amount is still due. It is particularly important in summer when the outside temperature is relatively higher than normal temperature. We also recommend express shipping (+ € 3.00 surcharge) as a shipping option for all refrigerated / frozen goods, delivery to the next working day (within 24 hours) after delivery guaranteed to service providers. Please note that we ship all refrigerated/frozen goods only with express shipping to ensure the best product quality and cold chain. Due to the extra chilled packaging and shipping we ship frozen and fresh items with a flat-rate of 6.90 €, regardless of the order value and the number of fresh items, in an insulated shipping container with sufficient cooling. *** To ensure that every frozen product arrives safely and optimally chilled, all frozen products are carefully packed by hand in a high-quality, reusable Styrofoam box. Please check the tracking status directly at the carriers once you recieve the shippment email with a tracking number from us. ** The actual delivery days depend on the carriers. Shipping details and tracking information will be delivered by email once your order is shipped. All orders within Germany are shipped via DPD or DHL. The German islands will be surchanged and will be contacted by NikanKitchen after you place your order. ![]() * The shipping cost only within the German mainland.
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